Privacy Policy

Who We Are and What This Covers

Delvexon operates from our Sheffield office at Hoyland Industrial Estate, Unit 17, Sheffield S3 8AB, United Kingdom. We're registered with Companies House (company number varies), and we specialize in weekend getaways and themed tours.

This privacy policy explains what happens to your personal information when you visit our website, book a tour, sign up for our newsletter, or get in touch with us. It applies to all the data we collect through delvexon.com and any direct communications you have with our team.

Information We Collect About You

We only collect information that actually helps us provide better tour experiences. Here's what that looks like in practice:

Booking Information

When you reserve a tour with us, we need certain details to make it happen. This includes your name, email address, phone number, and sometimes your home address if we're arranging transport pickups. We'll also collect payment information through our secure payment processor, though we don't store your full card details ourselves.

Communication Records

If you email us at contact@delvexon.com or call +447817846969, we keep records of those conversations. This helps us follow up properly and remember any special requests you've made — like dietary requirements for tour lunches or mobility considerations.

Website Usage Data

Like most websites, we collect some technical information when you browse delvexon.com. This includes your IP address, browser type, which pages you visit, and how long you spend on the site. We use this to improve the website experience and understand which tours generate the most interest.

Optional Information

Sometimes we ask for additional details that help personalize your experience — things like travel preferences, interests in specific themes, or feedback after a tour. You're never required to share this, but it does help us recommend tours you'll actually enjoy.

How We Actually Use Your Data

We're not interested in collecting data just to have it. Everything we gather serves a specific purpose:

Who Gets to See Your Information

We don't sell or rent your personal data to anyone. That's not our business model, and it never will be.

However, running tours means working with partners who need certain information to do their jobs properly:

• Payment processors handle transaction details securely when you book a tour
• Transport providers might receive your name and pickup location for arranged transfers
• Accommodation partners get booking details when tours include overnight stays
• Email service providers help us send confirmation messages and tour updates
• Website hosting services maintain the technical infrastructure for delvexon.com

All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us. We vet them carefully before sharing any customer information.

Your Rights Under UK Law

UK data protection law gives you substantial control over your personal information. Here's what you can actually do:

Access Your Data

You can request a copy of all the personal information we hold about you. We'll provide this within one month, free of charge. Just email contact@delvexon.com with your request.

Correct Inaccurate Information

If we've got something wrong — a misspelled name, an old address, whatever — let us know and we'll fix it immediately.

Request Deletion

You can ask us to delete your personal data in most situations. We'll comply unless we have a legitimate reason to keep it (like outstanding bookings or legal requirements). We'll explain our reasoning either way.

Object to Processing

If you don't want us using your data for marketing purposes or certain other activities, you can object at any time. Marketing emails always include an unsubscribe link, or you can contact us directly.

Data Portability

You can request your data in a commonly used format that you can transfer to another service. This applies to information you've provided directly to us.

Withdraw Consent

Where we're processing your data based on consent (like marketing emails), you can withdraw that consent whenever you want. It won't affect the lawfulness of processing that happened before you withdrew consent.

How We Protect Your Information

Security isn't just an IT department concern for us — it's fundamental to how we operate.

We use industry-standard encryption for data transmission, particularly for payment information and booking details. Our servers are housed in secure UK facilities with restricted access and regular security audits.

Staff members only access customer data when they need it to do their jobs. We provide regular training on data protection and maintain strict internal policies about information handling.

That said, no system is completely invulnerable. If we ever experienced a data breach that posed a risk to your rights, we'd inform you promptly and explain what happened, what we're doing about it, and what steps you should take.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

• Active booking information stays on our system until the tour completes, plus a reasonable period afterward for follow-up and feedback
• Financial records are retained for six years to comply with UK tax law
• Marketing consent records remain until you unsubscribe or ask us to delete them
• Customer service communications are typically deleted after two years unless they relate to ongoing issues
• Website analytics data is anonymized after 14 months

When data reaches the end of its retention period, we securely delete it from our systems. This includes backup copies and any physical records.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. However, some of our service providers operate internationally, which can mean data occasionally travels outside the UK.

When this happens, we ensure appropriate safeguards are in place. This includes using providers that comply with UK-recognized data protection standards and implementing additional security measures where needed.

If you're booking a tour that involves travel outside the UK, we'll share necessary information with service providers in those locations — hotels, local guides, and transport companies. We make sure they understand their obligations to protect your information.

Cookies and Website Technology

Our website uses cookies — small text files that help the site function properly and remember your preferences. We're transparent about this.

Essential cookies keep the booking system working and maintain security. You can't really disable these if you want to book a tour online.

Analytics cookies help us understand which pages people find useful and where they get stuck. This lets us improve the website over time. You can disable these through your browser settings if you prefer.

We don't use advertising cookies or track you across other websites. What happens on delvexon.com stays on delvexon.com.

Children's Privacy

While we welcome families on our tours, our website and booking system are designed for adults. We don't knowingly collect personal information from anyone under 16 without parental consent.

If you're booking a tour that includes children, we need basic information about them (names and ages) for safety and planning purposes. Parents or guardians provide this information on behalf of minors.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. The "last updated" date at the top tells you when we last made changes.

If we make significant changes that affect how we handle your data, we'll notify you by email or through a prominent notice on our website. You'll have the opportunity to review the changes before they take effect.

Your Marketing Preferences

We'd like to keep you informed about new tours and special offers, but only if you want to hear from us.

When you book a tour, we'll ask if you'd like to receive marketing emails. You can say yes or no — it won't affect your booking either way.

If you've previously agreed to marketing communications but change your mind, that's completely fine. Every marketing email includes an unsubscribe link, or you can email contact@delvexon.com and we'll remove you from the list immediately.

We'll still send essential communications about tours you've already booked, regardless of your marketing preferences. Those aren't promotional — they're necessary operational updates.